Customer reviews of Owens Of Bilston Ltd

By Lucy H on 30 September 2016 | Verified purchase

Owens helped me to find a replacement car when mine was written off. Found me just what I needed at the right price. Very friendly and helpful service. The car needed work done under warranty a few days after purchase. I found the warranty to be very comprehensive and Owens acted quickly and professionally to get the problem sorted and get me back on the road quickly. I have owned the car for 6 months now and it has been very reliable and I am really happy with my purchase. I would be very happy to use Owens to buy cars in the future.

By KENNETH D on 01 September 2016 | Verified purchase

Excellent service from start to finish, very friendly will be recommending garage to famity and friends

By Sharlene G on 10 August 2016 | Verified purchase

This was the best experience I have ever received at a car dealership! From the time I arrived right up to the end of the sale with me driving off. This dealership is nothing but friendly and has courteous employees!! I was beyond impressed with the service and the overall look of the dealership! I will definitely recommend them to all of my friends who are interested in purchasing a vehicle.

By Keith O on 01 August 2016 | Verified purchase

We have used Owens of Bilston for three cars before we purchased the Polo as a replacement to my wifes car that was written off by another car . We needed to find a car quickly as the car is used for commuting . Saw the Polo online through Autotrader and as they are local went to see the car the same day . Following a test drive we decided that it was the right car for us . A date for collection was agreed and as expected the car was ready on time . Great service.

By Diane C on 15 July 2016 | Verified purchase

I have been an Owen's of Bilson customer for 7years and can honestly say they have looked after me during routine maintenance they will always ensure I am not left stranded with a door to door drop off and pick up service. Even post 3 month warranty they have always taken care of the simple jobs like changing builds. I can highly recommend them great after care service.

By Kayleigh R on 02 July 2016 | Verified purchase

i love my new car, and the service that owens provided was 2nd to none from start to finish, Sarah / Andy were very helpful and made buying a new car very easy. Would absolutely recommend buying a car from Owens of Bilston.

Reply from Owens Of Bilston Ltd on 16/07/16

So glad you were happy with the service we provided, Happy your pleased with your new car.

By Brett G on 29 April 2016 | Verified purchase

When I found the perfect car I booked an appointment to see it same same day. Once there I found all the staff friendly and very helpful. Would recommend them to friends and family

By Stephen F on 22 April 2018 | Purchase not verified

This is by far the worst car buying experience I have had , from day one collected car within five mins engine management light came on leak from manifold, and rocker gasket went which they repaired, couple of days later had to take it back the water pump went which they fixed , picked car up again drove 20 odd mile and broke down the fly wheel was half hanging off and the belt mangled round the engine fault of the mechanic , glove box lid hinge was broke said they put another one on off another car but it came off again it was still the same lid they didn't change it , exhaust completely corroded put new one on had to pay 40 quid , a few body work imperfections including rust on rear side panels and bumper and bonnet , said they can get it done for a cost of 350 quid , you don't expect to pay 3 and a half grand and then have to pay more to put things right , a certain tv program does spring to mind with this garage , overall not a very good car buying experience,

By Debbie M on 11 February 2018 | Purchase not verified

Wonderful service what more could you ask?. Nothing is too much trouble car is just fabulous. When I viewed it last Sunday it was pouring with rain, I collected it today and it had been moved inside so I could see just how beautiful the car was, how thoughtful was that.I would highly recommend you to anyone looking for a car. I have a full 12 month warranty brand new MOT even though the old one was in force. This purchase was a pleasure from start to finish. Thank you so much for looking after me. I would definitely come back to you in the future.

Reply from Owens Of Bilston Ltd on 05/03/18

Thankyou for your 5 star review.

By Lisa J on 22 December 2017 | Purchase not verified

I purchased a Vauxhall Astra a couple of months ago. Me and my dad received excellent customer service, wasn't pushy or gave the "typical car sales man approach". I took it back today after having a few problems and within 2 hours I was driving away with the new part and all fixed. I would recommend Owen's of bilston to anybody.

Reply from Owens Of Bilston Ltd on 05/03/18

Thankyou for your 5 star review.