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01902 353962 | 07974 094027
Oxford Street, Bilston, West Midlands, WV14 7EA

Customer reviews of Owens Of Bilston Ltd

At Owens Of Bilston Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Owens Of Bilston Ltd

Owens Of Bilston Ltd

Based on 110 customer reviews

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  • 5

    Exceptional Service

    By Jaz K on 23 January 2019 | Purchase not verified

    We have been buying cars from Owens for past 15yrs and won't go anywhere else, the service is exceptional and exceeds expectations when we do need to take advantage of the 15 month warranty. I would recommend Owens for anyone looking to buy a used car, and if you can't see the car you want - Owens will source it for you! You can't ask for more, I will continue to let extended family and friends to buy from Owens.

    Reply from Owens Of Bilston Ltd on 24/01/19

    Many Thanks for your kind words and great review

  • 5

    Best car buying experience ever!! Thank You both¿

    By Debbie M on 11 February 2018 | Purchase not verified

    Wonderful service what more could you ask?. Nothing is too much trouble car is just fabulous. When I viewed it last Sunday it was pouring with rain, I collected it today and it had been moved inside so I could see just how beautiful the car was, how thoughtful was that.I would highly recommend you to anyone looking for a car. I have a full 12 month warranty brand new MOT even though the old one was in force. This purchase was a pleasure from start to finish. Thank you so much for looking after me. I would definitely come back to you in the future.

    Reply from Owens Of Bilston Ltd on 05/03/18

    Thankyou for your 5 star review.

  • 5

    5* customer service

    By Lisa J on 22 December 2017 | Purchase not verified

    I purchased a Vauxhall Astra a couple of months ago. Me and my dad received excellent customer service, wasn't pushy or gave the "typical car sales man approach". I took it back today after having a few problems and within 2 hours I was driving away with the new part and all fixed. I would recommend Owen's of bilston to anybody.

    Reply from Owens Of Bilston Ltd on 05/03/18

    Thankyou for your 5 star review.

  • 5

    very friendly and helpful.

    By kevin w on 30 October 2017 | Purchase not verified

    excellent hassle from staff members, just very helpful.i would recommend to anybody wishing to purchase car.good value .have just purchased.looking forward to picking up car next week.

  • 5

    Excellent experience.

    By Emma N on 22 October 2017 | Purchase not verified

    I brought a Vauxhall Insignia from Owens of bilston they were very friendly and helpful. The car is in excellent condition. On a whole an excellent experience and I would deal with them again and I would highly recommend them.

    Reply from Owens Of Bilston Ltd on 26/10/17

    Thankyou for great 5 star review, much appreciated.

  • 5

    first oar from owens

    By william s on 26 April 2017 | Purchase not verified

    first time ive purchase a car from owens of bilston up to yet no promlems real service from andy and sarha.

    Reply from Owens Of Bilston Ltd on 17/08/17

    Thankyou for the great review.

  • 5

    Excellent Friendly Service

    By Tim M on 12 April 2017 | Purchase not verified

    For the previous 5 years i have been dealing with Andy of Owens Bilston. I have had numerous cars all different makes / models, and i am yet to be disappointed. That's not to say i haven't had problems but they have always been sorted in a timely professional manner with the opportunity to use a courtesy car if required. I would highly recommend Owens of Bilston.

  • 5


    By william s on 04 April 2017 | Purchase not verified

    wish to thank sarah and andy for help chosing a car for me no sales pressure very friendly and helpful.

  • 5

    Great people and a fantastic buying experience....

    By Steve W on 01 April 2017 | Purchase not verified

    My son Jack wanted to change his Fiat 500 lounge but being 19 and still at collage didn't have much money to spend. We spotted the Vauxhall Corsa 1.2 SXI on line at Owens. We arrived at the site which was very easy to find and greeted by Andy and Sarah (Owners) who were extremely nice and very professional. Within 5 minutes we new the car was what we wanted so got down to the nitty gritty. Andy gave us a very fair price for our car so we agreed to pick it up on the following Tuesday. when we arrived the car looked amazing and even though we were only spending a few hundred pounds they still made the experience exiting for Jack. Andy had also done all the little jobs we asked him to do,,,,,,,,,,,great people and a fantastic service....

    Reply from Owens Of Bilston Ltd on 04/04/17

    Many thanks for your 5 star review, much appreciated. So glad you are happy with your new car and the service we provided.

  • 5

    One problem after another

    By Andrea M on 29 March 2017 | Purchase not verified

    Disgrace ! Didn't realise serious problems with corrosion on Scottish registered cars. Which mine is .They replaced corroded sump before purchase. 4 days after purchase I had cambelt changed and independent inspection which found.. broken suspension arm which should have been an MOT failure, corroded coolant pipe ,and advised to have underneath treated (£250- £350) as rusty .Shocked to here this as 11 plate Fiat 500 and looked so clean and tidy when viewed! They did repair pipe and arm left me without car 2 days no offer of courtesy car as had been mentioned . When returned lots of stone chips along newly painted sills , I did call owens he denied bad paint job, but we're not there on viewing.??? Last straw out driving turned lights on warning light on dash. When we checked no driving lights. We eventually discovered they hadnt even re connected lights after removing bumper to replace coolant pipe. So hence can't trust them now so warranty useless paying mechanic to put car right.

    Reply from Owens Of Bilston Ltd on 14/04/17

    We did replace the sump we made you aware that there was a slight oil leak and we would not let you take the car untill that was resolved, you were happy that we had been honest with you. We dont mot cars onsite they go to an independant garage to be moted, We replaced the suspension arm and pipe straight away for you with no problems, The sills were painted on the car which you were also aware and happy they had been done and were happy upon seeing the car. You rang to mention you were not happy with the paint job, again we dont paint onsite it went to an independant painter to be done, we asked you to bring the car down so we could see the paint, as we have paid to have the job done so if its not right we need to see it, We have not heard or seen you since or will not let us inpect the work you are unhappy with.? You have mentioned lights on dash this is the first we have heard off that probem, We are here to help, we are not unapproachable, you know that, so sorry you are unhappy.

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Owens Of Bilston Ltd