Customer reviews of Owens Of Bilston Ltd

By lindon B on 08 May 2019 | Verified purchase

Spent a week looking on Line for a second hand car in my price range with no luck. A friend told me to try these guys, and WOW!!! I could have saves a load of time and energy if I'd dealt with them first, emailed SARAH to book a test drive and collected the car the next day. I've got nothing but praise for Sarah the lady I dealt with, she was friendly, polite and very courtious. I made a comment that I've had a more stressfull time shopping at the local supermarket than buying a car from her. Very happy with my experience with this company absolutely 5 stars all the way, and I'm recommending to everybody I know. Thankyou Sarah👍

By melanie W on 20 March 2019 | Verified purchase

Would like to thank Andy & sarah for their excellent customer service. We enjoyed the whole looking for/buying a car experience. Would definately recommend Owens of bilston to family&friends, nothing too much trouble, will continue going to Owens in the future with mot/services. Thank you

By adam N on 21 February 2019 | Verified purchase

Relatively smooth and friendly experience of purchasing a car, not perfect and with some annoyances but no major problems either.

By Andrew R on 07 February 2019 | Verified purchase

Never has buying a car been so easy. Pay your money, get your keys, all paperwork sorted for you.

Reply from Owens Of Bilston Ltd on 15/02/19

Thank you for your 5* review

By KERRIE W on 29 January 2019 | Verified purchase

What can I say apart from we wasn't enjoying the whole car buying experience until we came across Owens of Bilston, from my very first contact with Andy I found him to be very knowledgeable, professional, friendly and approachable, we went along and felt at ease and found the perfect car for our needs, having the 15 months warranty certainly gives you peace of mind but I don't anticipate any upcoming concerns or problems but if something was to arise I know that they would be there to help and assist to resolve the matter. Even when we went to pick up the car Sarah was very helpful, professional and friendly, she even helped us arrange the tax and was there to help with any questions we had, I would recommend Owens of Bilston as they managed to make the whole experience a positive one.

Reply from Owens Of Bilston Ltd on 15/02/19

Thank you for your fantastic review, it was a pleasure to assist you, glad you were happy with the service we provide.

By BOB W on 22 January 2019 | Verified purchase

ALWAYS VERY FRIENDLY, ALWAYS WILLING TO HELP YOU. I HAVE ALWAYS BEEN CONFIDENT IN KEEP GOING BACK. VERY GOOD CUSTOMER SERVICE.

By David B on 04 January 2019 | Verified purchase

Very helpful service. We felt as though we could really trust them - they were honest about the minor issues with the car (eg break pads low but still good enough to get through MOT) and had got them fixed before sale. They were unpressurising in their dealing with us and the car so far has been great. The 15 month warranty gives another level of reassurance. Would certainly do business with them again. thank you.

By Mandy W on 12 December 2018 | Verified purchase

Well after searching for weeks for a newish car to buy , i wished id have gone to owens of bilston first ... Andy & sharah very preffesional , polite, & make you feel comfortable ... Did me a great deal aswell so happy and i would definitely recommend friends and family to go there 10/10 keep up the good work 👍🏻Thank you once again for everything you did for us

Reply from Owens Of Bilston Ltd on 24/01/19

Many Thanks for your kind words and great review

By THOMAS P on 23 October 2018 | Verified purchase

We picked up our eldest son's first car last weekend and could not be more pleased, pleasant and relaxed experience from start to finish, nothing was too much trouble and from our experience so far we would highly recommend visiting Andy if you need a second hand car and want a great deal

Reply from Owens Of Bilston Ltd on 24/01/19

Many Thanks for your kind words and great review

By Nathan W on 02 September 2018 | Verified purchase

Can't recommend Andy highly enough, we went to his pitch and were determined not to buy. However in a world where customer service is in short supply, Andy has over delivered from beginning to end from loaning us a courtesy car whilst ours was being prepared to helping us when I car broke down (coil pack) late one Friday night. Then when the warranty people said they would only pay for half the repair, Andy said not to worry as he would sort it out. True to his word Andy sorted things out so we didn't have to pay a penny. As mentioned, we were adamant that we were not going to rush into buying another car having had a bad experience elsewhere. However, we could not have had a better experience. Even if you are not local, I urge you to speak to Andy about your used care requirements as I think you would struggle to get a better experience elsewhere. FANTASTIC

Reply from Owens Of Bilston Ltd on 05/09/18

Thankyou for your kind words and putting your trust in our company, really appreciated, we are glad we have delivered the customer service as i promised when you purchased the vehicle. Many thanks Andy & Sarah